With so much activity around online feedback, ratings, surveys and reviews you would think that businesses are well equipped to respond to the voice of the customer and voice of the employee.

In fact though, according to the 2015 Global CX Wakeup Call Report 45% of customers can't remember having a recent successful customer experience,

It’s now over 4 weeks since DFK Crosbie launched the new iPhone and Android App.  Since then it’s been downloaded free by clients and contacts across Australia.

The App has generated some fantastic feedback from users enjoying its many features for free. 

It’s also helped DFK Crosbie get recognition

From a tax practitioner’s point of view one, of the first thing to consider when providing proactive tax advice is what entities should be utilised to the taxpayer’s best advantage? For example, if two individuals commence in business together what would be the best structure? There may a be a choice of operating as a partnership, a

In our early days we lived in what historians call a culture of character, where we valued people for their inner selves and their moral integrity. Then we hit the 20th century and we evolved from an agricultural economy to a world of big business. Suddenly people are moving from small towns to the cities

With so many aspects to running a business, marketing often gets put to one side as there is not enough time, the business is busy enough or the traditional marketing methods you  have been using still work.

Why do you need to make time for marketing?

In today’s ever changing busy digital world there

We have seen hotel failures in the past, in many cases there have not been any financial accounts provided on a regular basis to assess the financial health of a hotel.

So why are regular financial health checks important to the success of your hotel?

From our experience, astute hoteliers

With some 3 year fixed rates now below 4.00% why wouldn’t you fix your home loan? Historically this is the best that 3 year fixed rates have ever been and are currently lower than the majority of the variable rates on offer.*

With this in mind, part of the decision to lock into a fixed rate should involve taking a look at your entire

Short answer is yes and it is not as complicated as you think.  A practical plan with an action list can be drafted within hours.
 

It is concerning the number of business owners that concentrate on short term or internal operational matters without focusing on the key strategies of the business. These strategies drive

Employees are one of a business’s most important assets, and hiring the correct employees for your business can be crucial to your success.

According to the Harvard Business Review, almost 80 percent of employee turnover can be related to poor hiring decisions, resulting in disruption in business, job dissatisfaction and a high