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Let me tell you about a case I worked on recently. This particular hotel was down 2 kegs for the month and again the following month. This happened for several months. The owner was after an explanation and their peace of mind was compromised.
Somewhere along the line, something was being missed.
Without taking a step back and looking at the bigger picture, hospitality venues are powerless to adapt strategic plans that will boost revenue or respond to customer requests flexibly. While this is true across the working world, it applies most readily to the hospitality industry. Customer... more
To date the majority of digital innovation in hospitality businesses, including hotels, pubs and clubs, has come in consumer-facing functions - customer service, administration, travel. In fact 64% of hotel guests said it was extremely/very important for hotels to continue investing in new technology to enhance the customer experience,... more
For a long time, one of the best ways the hospitality industry could support its community was simply by hiring the locals. Hotels employ 300,000 people across Australia, generating between $11 and $14 billion a year in domestic economic activity, according to Tourism Accommodation Australia. So they do a good deal for the economy as is.
The beginning of the year after a break is great time to focus on the future of your business and its goals, for some of us it's time to think about buying a business.
If purchasing a business is new to you, or it is something you may be thinking about we have a series of answers to the most frequently asked questions... more
Hospitality management trends of 2018 often revolve around improving a social media presence or customer service attention. While these are important, we also need to hone in on what's happening behind the scenes. Nothing can really trump the hard numbers - the real good old fashioned data on what's happening in and around your business.
We have seen hotel failures in the past, in many cases there have not been any financial accounts provided on a regular basis to assess the financial health of a hotel.
So why are regular financial health checks important to the success of your hotel?
From our experience, astute hoteliers... more